Privacy Policy

Studioellea Guides is a home-based digital publishing studio in Sri Lanka serving customers internationally.

Last updated: 21 July 2026

Information we collect

When you browse, contact us or place an order, we may collect your name, email address, phone number, billing details, order information, IP address, browser and device information, and communications with us. We collect only information reasonably needed to operate the website, process orders, deliver downloads, prevent fraud and provide support.

Payments

Payments are processed by third-party payment providers, including PayHere when enabled. Studioellea Guides does not store your full card number or card security code. Payment providers process information under their own privacy and security practices.

How we use information

• Process payments and provide secure download access
• Send order confirmations and essential service messages
• Respond to support requests
• Protect the store against fraud, misuse and security threats
• Meet accounting, legal and regulatory obligations
• Improve website performance and customer experience

Cookies

Our website and WooCommerce use essential cookies for cart, checkout, security and account features. Hosting, analytics or performance services may use limited cookies or technical identifiers. Restricting essential cookies may prevent some store functions from working.

Sharing and retention

We do not sell personal information. We share limited information only with service providers needed to host the website, process payments, deliver orders, send email, prevent fraud or comply with law. We retain order records only as long as reasonably necessary for support, accounting and legal obligations.

Your choices

You may request access to, correction of or deletion of personal information, subject to records we must retain by law. Contact hello@studioelleaguides.com.

International customers

Your information may be processed in Sri Lanka and in countries where our hosting, payment and technical providers operate. Privacy rules may differ from those in your country.

Contact